Prime Highlights
- Total CX has partnered with Ibn Al Nafees Hospital to deliver AI-powered customer experience solutions and support services.
- The collaboration aims to improve operational efficiency, responsiveness and patient satisfaction through technology and skilled professionals.
Key Facts
- Total CX provides customer experience outsourcing services, including contact centre operations, customer service and AI-enabled CX solutions.
- Ibn Al Nafees Hospital is a leading healthcare provider in the Kingdom of Bahrain.
Background
Total CX, a member of an international technology group based in Bahrain, has entered into a strategic partnership with Ibn Al Nafees Hospital to offer services and artificial intelligence solutions in order to improve the hospital’s operation.
Under the agreement, Total CX will deploy skilled customer service professionals together with AI-powered solutions to strengthen the hospital’s customer experience capabilities. The company said the partnership is expected to improve service efficiency, response times and overall customer satisfaction.
The agreement reflects the shared goal of both organisations to combine human expertise with AI technology to deliver better service quality and support operational performance.
Interim Chief Executive Officer Aseel Mattar said organisations are increasingly looking for smarter ways to improve customer experience while enhancing operational efficiency. She added that Total CX combines experienced professionals with AI-enabled solutions to help organisations build responsive, efficient and scalable customer service operations. She said the company looks forward to supporting Ibn Al Nafees Hospital in delivering better experiences for patients and customers.
Chief Executive Officer Rahma Jaberi said providing an excellent patient and customer experience remains a key priority for the hospital. He stated that the partnership with Total CX will help strengthen hospital operations by combining skilled professionals with AI capabilities, leading to greater efficiency, faster responses and improved service quality.
In addition, it helps in positioning Total CX as an organization that provides solutions for customer experience by using technology and people. Total CX provides services in contact centers, customer service, and customer experience innovation, whereas Ibn Al Nafees Hospital is one of the leading healthcare providers in Bahrain.
